Service Activation

• Standard activation time: 1-3 business days
• Enterprise solutions: Timeline provided in the service agreement
• Custom implementations: As per project timeline

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Service Delivery Methods

• Cloud-based service delivery
• API access provision
• Web platform access

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Implementation Charges

• Setup fees as per service tier
• Additional charges for custom implementations
• Integration support fees where applicable

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Service Monitoring

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Access Information

• Access credentials provided via email upon activation
• Real-time monitoring available through rootVX dashboard
• System status updates provided for scheduled maintenance

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Implementation Timeline

• Estimated implementation time provided during onboarding
• Business days exclude weekends and public holidays
• Regular progress updates for custom implementations

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Service Guidelines

• Service Access
• Secure authentication required
• Multi-factor authentication available
• Usage monitoring and alerts
• Regular security audits

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Service Support

• 24/7 system monitoring
• Technical support during business hours
• Emergency support for critical issues
• Regular maintenance updates