FIDTECH INNOVATIONS PTE. LTD. (UEN 202439716E), operating as rootVX, is committed to ensuring client satisfaction while maintaining fair business practices. This policy outlines our procedures for service cancellations and refunds.

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Service Cancellation

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Pre-activation Cancellation

• Clients may cancel their service subscription before the service activation
• Cancellation requests must be submitted through your rootVX dashboard or by contacting our team
• Full refund will be processed for pre-activation cancellations

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Active Service Cancellation

• Active services can be canceled at any time through the rootVX dashboard
• Service access will continue until the end of the current billing period
• No partial refunds are provided for unused portions of the current billing period

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Refunds:

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Eligibility

• Refunds are primarily applicable to pre-activation cancellations
• Service issues that result in significant downtime may be eligible for partial refunds
• Technical issues must be reported and documented through our support system

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Refund Process

• Refund will be initiated within 7-14 business days of approved refund request
• Amount will be credited to the original payment method
• Processing time may vary depending on your bank or payment provider

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Refund Amount

• Full refund for pre-activation cancellations
• Partial refunds for service issues will be calculated based on the duration and severity of the issue
• Setup fees and one-time charges may be non-refundable

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Exceptions

• Services that have been activated or used are generally non-refundable
• Customized solutions or developments cannot be cancelled once development has begun
• Integration services and consulting hours utilized cannot be refunded